Shipping policy
Shipping Policy
Thank you for shopping at zeyues.com. We aim to process and deliver orders efficiently and provide customers with tracking information whenever available.
Order Processing
Orders are normally processed within 1–3 business days after payment confirmation.
Orders placed during weekends or public holidays may be processed on the next business day.
Estimated Delivery Time
Our standard estimated delivery time is approximately:
7–16 business days after shipment
Delivery times are estimates and may vary depending on destination, logistics provider, customs clearance, public holidays, weather conditions, and other circumstances outside our reasonable control.
Shipping Fees
Our current shipping structure may include:
- Standard Shipping: US$9.00
- Free Standard Shipping for eligible orders of US$59.00 or more
The final shipping fee applicable to an order will be displayed at checkout before payment.
Tracking Information
Where tracking is available, customers will receive tracking information after the order has been dispatched.
Tracking updates may require several days to appear after the carrier receives the parcel.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully check your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Telephone number
If you notice an address error, contact us immediately at support@zeyues.com.
We cannot guarantee address changes after an order has already been processed or shipped.
Customs and Import Requirements
International shipments may be subject to customs inspections, import regulations, or local taxes depending on the destination.
Any applicable charges will be handled according to the laws and requirements of the destination country or region.
Delayed Shipments
Occasional delays may occur because of:
- Customs clearance
- Carrier congestion
- Weather conditions
- Public holidays
- Transportation disruptions
- Incorrect delivery information
If your tracking information has not updated for an extended period, please contact us and we will assist you with checking the shipment.
Lost or Damaged Packages
If you believe a parcel has been lost or arrives damaged, please contact:
Please include your order number and any relevant photographs or tracking details.