Refund policy

Refund and Return Policy

At zeyues.com, we want our customers to have a satisfactory shopping experience. Please review our refund and return policy carefully before making a purchase.

Returns

We accept return requests within 30 days after the order has been delivered.

To be eligible for a return, the item must:

  • Be unused and in the same condition in which it was received.
  • Be in its original packaging where applicable.
  • Include all original accessories, labels, and components.
  • Have proof of purchase or the corresponding order number.

Before returning an item, please contact us at support@zeyues.com. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos showing the problem.

After verification, we may offer a replacement, refund, or another appropriate solution.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@zeyues.com.

We will try to cancel the order before it is processed or shipped. Once an order has already been shipped, it normally cannot be canceled and must follow the return process.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or product-condition reasons. Any applicable restrictions will be clearly stated on the relevant product page.

Return Shipping

If the return is caused by an incorrect, damaged, or defective item sent by us, reasonable return shipping costs will be covered by us.

For returns caused by customer preference, incorrect address information provided by the customer, or other customer-related reasons, return shipping costs may be the customer's responsibility.